Hi, I'm Fabian.
I make AI talk.
15+ years · Product · AI · Speaker
15+ years · Product · AI · Speaker
Presented Lidl's AI transformation journey at CCW Amsterdam. CX Network published a feature article covering how we achieved 92% accuracy with our proprietary AI model Optimus.
Driving Lidl's biggest customer service transformation: a 100% agentic architecture where AI orchestrates specialist agents to handle 150+ query types simultaneously.
Created the visual identity for LiA - the avatar that represents Lidl's AI-powered customer service across Europe.
Responsible with my team for bringing LiA to customers across European markets.
Unified regional customer services across 9 countries and 5 continents into one global operation. Built reporting frameworks for top-level management.
Led cross-functional teams spanning Customer Care, Project Management, Quality, Reporting, and Workforce Management.